✅ Quality Policy and Assurance
Our commitment is to deliver consistently high-quality, accurate, and contextually appropriate translations that meet or exceed client expectations. Our quality is maintained through rigorous linguist selection, a structured internal workflow, advanced technological support, and strict project controls.
I. Rigorous Linguist Vetting and Selection
- Elite Linguist Pool: Every translator at Fuda Translation undergoes a multi-stage, stringent qualification process before being formally assigned projects.
- Minimum Qualifications: Successful candidates must possess a strong academic background from reputable institutions or be recognized experts in their specialized fields. A minimum of three years of professional translation experience is mandatory.
- Multi-Stage Assessment: The selection process includes an initial screening, followed by a demanding trial translation in their area of specialization, ensuring only the most competent linguists join our team.
- Continuous Performance Monitoring: Translators’ performance is regularly evaluated based on client feedback and internal quality reviews to ensure ongoing adherence to our high standards.
II. Systematic Internal Workflow (TEP Process)
Our quality management system is built on a structured process that incorporates industry best practices, often referred to as the TEP (Translation, Editing, Proofreading) model.
- Double-Check Mechanism: Every project undergoes a double-layer review (Editing and Proofreading) to meticulously verify accuracy, stylistic fluency, and adherence to client instructions, minimizing the risk of errors.
- Client Tracking and Transparency: Upon project intake, clients are assigned a unique Case Number for easy reference. Clients can inquire about the current status via phone or email, ensuring complete transparency throughout the process.
- Post-Delivery Support: Our commitment extends beyond delivery. Should any questions or issues arise after submission, we will assist the client until the matter is fully and satisfactorily resolved.
III. Advanced Technological and Software Support
- Optimized Digital Operations: Approximately 80% of our operations are conducted digitally via email and secure online platforms, requiring state-of-the-art infrastructure.
- CAT Tool Integration: We leverage advanced Computer-Assisted Translation (CAT) tools to manage Translation Memories (TM) and Term Bases. This technology ensures maximum consistency across large-scale projects and future updates.
- Data Security and Backup: Our computing infrastructure is equipped with robust anti-virus protection and firewalls. We conduct frequent and systematic data backups to safeguard against system failures and data loss.
IV. Strict Translation Project Control
- Specialized Project Assignment: Projects are categorized by language pair and domain type (e.g., Legal, Medical, Technical). The Project Manager then accurately estimates the required time for translation and quality review.
- Domain Expertise Matching: We assign translators with demonstrated expertise and relevant experience in the client’s specific subject matter to guarantee the highest level of technical and linguistic quality.
- Terminology Management: Prior to translation commencement, all projects adhere to a Client-Specific or Standardized Glossary of Terms, ensuring consistent use of approved terminology and proper names throughout the document.
- Progress Tracking and Adherence: The Project Manager continuously monitors translation progress, conducting spot-checks to ensure the timeline and all client instructions are strictly followed.
- Final Quality Assurance (QA): After the initial translation and editing, the document undergoes a final review and linguistic polishing by a senior linguist to refine flow, tone, and overall readability.
- Client Final Confirmation: Before final delivery, we confirm with the client if any additional modifications or preferences are needed, ensuring the client is fully satisfied with the final translated version.